General Questions
our Satisfaction, Our Priority
Disposable vapes are compact, all-in-one vaping devices that come pre-filled with e-liquid and are designed for one-time use. Once the e-liquid is depleted or the battery runs out, the device is discarded.
Disposable vapes operate by using a built-in battery to heat a coil, which vaporizes the e-liquid inside the device. Users inhale through the mouthpiece to enjoy the vapor produced.
The lifespan of a disposable vape depends on the device and usage habits, but most can provide anywhere from a few hundred to several thousand puffs before running out.
Store your disposable vape in a cool, dry place away from direct sunlight and extreme temperatures. Avoid storing it in places that could cause damage, like near liquids or sharp objects.
Disposable vapes are generally safe when used as intended. However, they should be kept out of reach of children and not used by individuals under the legal smoking age. Always follow manufacturer guidelines.
Yes, all products sold on our website are 100% authentic and sourced from reputable manufacturers. We guarantee the quality and integrity of every device we offer.
Product-Specific Questions
Authenticity Guaranteed
Our products offer various nicotine levels, typically ranging from 0% to 5%. Please check the product description for specific nicotine options.
We offer a diverse selection of flavors across our product lines, including fruity, minty, sweet, and dessert-inspired options. Check the product details for the specific flavors available.
The number of puffs varies by device. Generally, disposable vapes can provide anywhere from a few hundred to several thousand puffs, depending on the model.
Yes, we offer nicotine-free options in select flavors for those who prefer to vape without nicotine.
If you’re new to vaping, consider starting with a lower nicotine strength and adjust based on your preferences. If you’re transitioning from traditional cigarettes, you may want a higher nicotine level.
Ordering & Shipping
The Golden Rule: Double-Check Your Address!
Simply browse our product selection, add your desired items to your cart, and follow the checkout process to complete your order.
We accept a variety of payment methods, including major credit cards and popular online payment services. For a complete list of available payment options, please refer to the checkout section on our website.
Currently, we ship across the EU only. Please review our shipping policy for more details.
Delivery time is typically 1-3 business days, depending on your location within the EU. Processing time is usually one business day, but it may take longer based on your specific location.
Yes, once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery via the carrier’s website.
If your order is delayed or does not arrive within the expected delivery window, please contact our support team at [email protected] with your order number and tracking details, and we will assist in resolving the issue.
Please ensure that your shipping address is accurate before placing an order, as it is not possible to change the delivery address after your order has been placed. PuffyVapez is not responsible for delays or lost packages due to incorrect shipping details.
Returns & Refunds
Still Have Questions? Let’s Help You Out
Yes, if you receive the wrong product, please refer to customer support, and we will assist you with the exchange process.
If you experience any issues with your vape, please contact our customer support for assistance. We will help you resolve the problem or arrange for a replacement if necessary.
Legal & Safety
Your Safety Comes First
You must be of legal smoking age in your country to purchase vapes from our shop. Please verify the legal age requirements in your area.
Yes, our products are designed to be user-friendly and suitable for beginners. We recommend starting with lower nicotine levels if you are new to vaping.
Dispose of used disposable vapes according to your local waste management guidelines. Many areas have designated recycling or disposal programs for electronic waste.
Customer Support
Need Help? We’re Just a Click Away
If you encounter any issues with your order, please contact our customer support as soon as possible, and we will assist you in resolving the problem.
If you encounter any issues with your order, please contact our customer support as soon as possible, and we will assist you in resolving the problem.
We strive to respond to all customer inquiries within a couple of hours, but response times may vary based on volume.
Our customer support team is always here to help you!